---
description: Side-by-side comparison of Smith.ai vs Ruby Receptionists. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smith.ai vs Ruby Receptionists Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Smith.ai \<span\>vs\</span\> Ruby Receptionists](https://www.capterra.co.uk/compare/181278/186839/smith-ai-live-website-chat/vs/ruby-receptionists-virtual-receptionist-and-chat-services)

# Compare Smith.ai vs Ruby Receptionists

Canonical: https://www.capterra.co.uk/compare/181278/186839/smith-ai-live-website-chat/vs/ruby-receptionists-virtual-receptionist-and-chat-services

> Detailed comparison between Smith.ai and Ruby Receptionists. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smith.ai | Ruby Receptionists |
| **Overall rating** | 4.8/5 | 4.2/5 |
| **Total Reviews** | 29 | 10 |
| **Starting Price** | US$95.00 | US$140.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Smith.ai

Smith.ai is most useful for growing businesses who need help answering calls. 24/7 AI Receptionist and professional human agents capture, screen, \&amp; book leads to convert new clients\!

### Ruby Receptionists

Ruby answers calls, engages website visitors with live chat, schedules appointments, processes payments, and manages other time-consuming tasks, 24/7, to help small businesses achieve more.

## Key features

### Smith.ai

- AI/Machine Learning
- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Customisable Branding
- Dashboard
- Lead Capture
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- Search/Filter
- Transcripts/Chat History
- Transfers/Routing

### Ruby Receptionists

- AI/Machine Learning
- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Customisable Branding
- Dashboard
- Lead Capture
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- Search/Filter
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Smith.ai Profile](https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat)
- [View Ruby Receptionists Profile](https://www.capterra.co.uk/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services)
- [View Original Comparison](https://www.capterra.co.uk/compare/181278/186839/smith-ai-live-website-chat/vs/ruby-receptionists-virtual-receptionist-and-chat-services)

-----

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