---
description: Side-by-side comparison of Smith.ai vs charles. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smith.ai vs charles Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Lead Capture Software](/directory/31017/lead-capture/software) > [Smith.ai \<span\>vs\</span\> charles](https://www.capterra.co.uk/compare/181278/1012151/smith-ai-live-website-chat/vs/charles)

# Compare Smith.ai vs charles

Canonical: https://www.capterra.co.uk/compare/181278/1012151/smith-ai-live-website-chat/vs/charles

> Detailed comparison between Smith.ai and charles. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smith.ai | charles |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 29 | 21 |
| **Starting Price** | US$95.00 | €349.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Smith.ai

Smith.ai is most useful for growing businesses who need help answering calls. 24/7 AI Receptionist and professional human agents capture, screen, \&amp; book leads to convert new clients\!

### charles

WhatsApp marketing platform enabling brands to complement existing marketing channels with the reach and richness of WhatsApp - driving revenue, retention and innovative customer experiences.

## Key features

### Smith.ai

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Code-free Development
- Configurable Workflow
- Content Management
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Data
- Social Media Integration
- Support Ticket Management

### charles

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Code-free Development
- Configurable Workflow
- Content Management
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Data
- Social Media Integration
- Support Ticket Management

## Links

- [View Smith.ai Profile](https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat)
- [View charles Profile](https://www.capterra.co.uk/software/1012151/charles)
- [View Original Comparison](https://www.capterra.co.uk/compare/181278/1012151/smith-ai-live-website-chat/vs/charles)

-----

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