---
description: Side-by-side comparison of Viber vs Cisco Finesse. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Viber vs Cisco Finesse Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber \<span\>vs\</span\> Cisco Finesse](https://www.capterra.co.uk/compare/180348/1029520/viber/vs/cisco-finesse)

# Compare Viber vs Cisco Finesse

Canonical: https://www.capterra.co.uk/compare/180348/1029520/viber/vs/cisco-finesse

> Detailed comparison between Viber and Cisco Finesse. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Viber | Cisco Finesse |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 4058 | 11 |
| **Starting Price** | - | - |
| **Free Trial** | - | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Chat | Email/Help Desk, FAQs/Forum |
| **Training** | Not Offered | Documentation |

## Best for

### Viber

On-premise customer engagement \&amp; communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \&amp; more.

### Cisco Finesse

\-

## Key features

### Viber

- API
- Chat/Messaging
- Customer History
- Interaction Tracking
- Interactive Content
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Video Support

### Cisco Finesse

- API
- Call Scripting
- Call Tracking
- Chat/Messaging
- Customer History
- Dashboard
- Email Management
- Interaction Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Single Sign On
- Support Ticket Management

## Links

- [View Viber Profile](https://www.capterra.co.uk/software/180348/viber)
- [View Cisco Finesse Profile](https://www.capterra.co.uk/software/1029520/cisco-finesse)
- [View Original Comparison](https://www.capterra.co.uk/compare/180348/1029520/viber/vs/cisco-finesse)

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