---
description: Side-by-side comparison of WhatsApp vs Gmail. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WhatsApp vs Gmail Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp \<span\>vs\</span\> Gmail](https://www.capterra.co.uk/compare/180345/202338/whatsapp/vs/gmail)

# Compare WhatsApp vs Gmail

Canonical: https://www.capterra.co.uk/compare/180345/202338/whatsapp/vs/gmail

> Detailed comparison between WhatsApp and Gmail. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | WhatsApp | Gmail |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 16371 | 13423 |
| **Starting Price** | - | US$0.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Not Offered | Videos |

## Best for

### WhatsApp

WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale.

### Gmail

Designed for businesses of all types and sizes, it is a cloud-based email marketing solution that assists with creating custom professional email addresses, sending bulk emails, and more.

## Key features

### WhatsApp

- API
- Alerts/Notifications
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Multi-Channel Communication
- Personalisation
- Project Management
- Real-Time Chat
- Reminders
- Screen Sharing
- Search/Filter
- Third-Party Integrations
- Video Conferencing
- Video Support

### Gmail

- API
- Alerts/Notifications
- Autoresponders
- Collaboration Tools
- Email Monitoring
- Personalisation
- Prioritisation
- Search/Filter
- Subscriber Management
- Third-Party Integrations

## Links

- [View WhatsApp Profile](https://www.capterra.co.uk/software/180345/whatsapp)
- [View Gmail Profile](https://www.capterra.co.uk/software/202338/gmail)
- [View Original Comparison](https://www.capterra.co.uk/compare/180345/202338/whatsapp/vs/gmail)

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