---
description: Side-by-side comparison of WhatsApp vs Telegram. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WhatsApp vs Telegram Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp \<span\>vs\</span\> Telegram](https://www.capterra.co.uk/compare/180345/180347/whatsapp/vs/telegram)

# Compare WhatsApp vs Telegram

Canonical: https://www.capterra.co.uk/compare/180345/180347/whatsapp/vs/telegram

> Detailed comparison between WhatsApp and Telegram. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | WhatsApp | Telegram |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 16297 | 6406 |
| **Starting Price** | - | - |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | Not Offered | Not Offered |

## Best for

### WhatsApp

WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale.

### Telegram

Telegram can be used by businesses, small teams, and international users seeking secure communication.

## Key features

### WhatsApp

- API
- Alerts/Notifications
- Audio Calls
- Batch Communications
- CRM
- Chat/Messaging
- Collaboration Tools
- File Sharing
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- On-Demand Communications
- Personalisation
- Project Management
- Real-Time Chat
- Reminders
- Screen Sharing
- Search/Filter
- Video Conferencing
- Video Support

### Telegram

- API
- Alerts/Notifications
- Audio Calls
- Batch Communications
- Chat/Messaging
- Collaboration Tools
- File Sharing
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- On-Demand Communications
- Personalisation
- Project Management
- Real-Time Chat
- Reminders
- Screen Sharing
- Search/Filter
- Video Conferencing
- Video Support

## Links

- [View WhatsApp Profile](https://www.capterra.co.uk/software/180345/whatsapp)
- [View Telegram Profile](https://www.capterra.co.uk/software/180347/telegram)
- [View Original Comparison](https://www.capterra.co.uk/compare/180345/180347/whatsapp/vs/telegram)

-----

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