---
description: Side-by-side comparison of Twilio vs Zoho Voice. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Twilio vs Zoho Voice Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Twilio \<span\>vs\</span\> Zoho Voice](https://www.capterra.co.uk/compare/180158/1029158/twilio-communications-platform/vs/zoho-voice)

# Compare Twilio vs Zoho Voice

Canonical: https://www.capterra.co.uk/compare/180158/1029158/twilio-communications-platform/vs/zoho-voice

> Detailed comparison between Twilio and Zoho Voice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Twilio | Zoho Voice |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 501 | 46 |
| **Starting Price** | US$0.01 | US$34.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, and real estate agents, in over 180 countries.

### Zoho Voice

Sales and Marketing, Customer Support, Customer Engagement, Business Phone Calls, Tele-Marketing Agents, Call Centers, Contact Centers, Recruiters, Tele-Calling Agents

## Key features

### Twilio

- API
- Access Controls/Permissions
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Inbound Call Centre
- Multi-Channel Communication
- On-Demand Recording
- Outbound Call Centre
- Phone Key Input
- Recording
- Reporting/Analytics
- SMS Marketing
- Unified Communications
- Voicemail Transcription

### Zoho Voice

- API
- Access Controls/Permissions
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Inbound Call Centre
- Multi-Channel Communication
- On-Demand Recording
- Outbound Call Centre
- Phone Key Input
- Recording
- Reporting/Analytics
- SMS Marketing
- Unified Communications
- Voicemail Transcription

## Links

- [View Twilio Profile](https://www.capterra.co.uk/software/180158/twilio-communications-platform)
- [View Zoho Voice Profile](https://www.capterra.co.uk/software/1029158/zoho-voice)
- [View Original Comparison](https://www.capterra.co.uk/compare/180158/1029158/twilio-communications-platform/vs/zoho-voice)

-----

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