ServiceDesk Plus vs Octopus System

Best for

Who Uses This Software?

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.
Banks/insurance, security/law enforcement agencies, government agencies, safe/smart city, education, healthcare, oil-gas, manufacturing, airports/transportation, utilities and critical infrastructure.
Pricing

Starting Price

US$120.00
N/A

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • No

Details

Not provided by vendor
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Activity Tracking
  • Alerts / Escalation
  • Collaboration Tools
  • Compliance Tracking
  • Event Management
  • Incident Management
  • Inventory Management
  • Multi-Channel Communication
  • Problem Management
  • Service Reporting
  • Activity Tracking
  • Alerts / Escalation
  • Collaboration Tools
  • Compliance Tracking
  • Event Management
  • Incident Management
  • Inventory Management
  • Multi-Channel Communication
  • Problem Management
  • Service Reporting
Ratings

Overall

4.3/5

Ease of Use

4.2/5

Customer Service

4.2/5

Features & Functionality

4.3/5

Value for Money

4.2/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars