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choose better software

KACE vs ServiceNow Customer Service Management

US$2.40/year
Not provided by vendor

Overall

4.0 (24)

Overall

4.3 (150)
Designed for those seeking simplified total endpoint management: Inventory, service desk, asset management, license compliance, security, mobility, and more. 50 devices? 50,000? KACE does that.
Enterprise-wide Service, Operations, and Customer Experience Buyer Groups
10/10
  • Activity Dashboard
  • Alerts/Notifications
  • Email Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
10/10
  • Activity Dashboard
  • Alerts/Notifications
  • Email Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat