---
description: Side-by-side comparison of Document360 vs FreeScout. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Document360 vs FreeScout Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360 \<span\>vs\</span\> FreeScout](https://www.capterra.co.uk/compare/177031/208727/document360/vs/freescout)

# Compare Document360 vs FreeScout

Canonical: https://www.capterra.co.uk/compare/177031/208727/document360/vs/freescout

> Detailed comparison between Document360 and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Document360 | FreeScout |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 290 | 13 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Document360

Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more.&#10;&#10;Trusted by 100k+ users across the globe.

### FreeScout

FreeScout is the perfect help desk and shared mailbox for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

## Key features

### Document360

- API
- Activity Tracking
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Full Text Search
- Knowledge Management
- Process/Workflow Automation
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Self Service Portal
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Website Integration
- Wiki

### FreeScout

- Customisable Branding
- Knowledge Management
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal

## Links

- [View Document360 Profile](https://www.capterra.co.uk/software/177031/document360)
- [View FreeScout Profile](https://www.capterra.co.uk/software/208727/freescout)
- [View Original Comparison](https://www.capterra.co.uk/compare/177031/208727/document360/vs/freescout)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Document360 vs FreeScout Comparison - Capterra UK 2026","description":"Side-by-side comparison of Document360 vs FreeScout. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/177031/208727/document360/vs/freescout","about":[{"@id":"https://www.capterra.co.uk/software/177031/document360#software"},{"@id":"https://www.capterra.co.uk/software/208727/freescout#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/177031/208727/document360/vs/freescout#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/177031/208727/document360/vs/freescout#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Document360","description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nKey Capabilities:\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers.\n\nAI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nInteractive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing.\n\nPro Analytics: Tailor portal design, layout and color themes to your brand.\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c763651c-f1fc-47cb-b407-242c40eb036e.png","url":"https://www.capterra.co.uk/software/177031/document360","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/177031/document360#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":290},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"FreeScout","description":"Super user-friendly and lightweight free open-source help desk and shared mailbox (PHP7+MySQL). FreeScout is an open source clone of Zendesk and Help Scout and can be easily deployed even on a shared hosting.\n\n No limitations on the number of users, tickets, etc.\n Multilingual.\n Seamless email integration.\n Push notifications.\n Auto replies.\n Notes.\n Forwarding conversations.\n Phone conversations.\n Open tracking.\n etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9467f2fb-3ac5-4e8f-a74a-a4b125f2cf14.png","url":"https://www.capterra.co.uk/software/208727/freescout","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/208727/freescout#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":13},"operatingSystem":"Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/30094/knowledge-management/software","@type":"ListItem"},{"name":"Document360 vs FreeScout","position":3,"item":"https://www.capterra.co.uk/compare/177031/208727/document360/vs/freescout","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/177031/208727/document360/vs/freescout#breadcrumblist"}]}
</script>