---
description: Side-by-side comparison of Document360 vs illumin. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Document360 vs illumin Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360 \<span\>vs\</span\> illumin](https://www.capterra.co.uk/compare/177031/186775/document360/vs/illumin)

# Compare Document360 vs illumin

Canonical: https://www.capterra.co.uk/compare/177031/186775/document360/vs/illumin

> Detailed comparison between Document360 and illumin. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Document360 | illumin |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 290 | 1 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Document360

Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more.&#10;&#10;Trusted by 100k+ users across the globe.

### illumin

Legal, corporate, medical, organisation, and public libraries

## Key features

### Document360

- API
- Catalog Management
- Commenting/Notes
- Content Library
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Storage
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Self Service Portal
- Surveys & Feedback
- Templates
- User Management
- Wiki

### illumin

- API
- Catalog Management
- Commenting/Notes
- Content Library
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Storage
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Self Service Portal
- Templates
- User Management

## Links

- [View Document360 Profile](https://www.capterra.co.uk/software/177031/document360)
- [View illumin Profile](https://www.capterra.co.uk/software/186775/illumin)
- [View Original Comparison](https://www.capterra.co.uk/compare/177031/186775/document360/vs/illumin)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Document360 vs illumin Comparison - Capterra UK 2026","description":"Side-by-side comparison of Document360 vs illumin. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/177031/186775/document360/vs/illumin","about":[{"@id":"https://www.capterra.co.uk/software/177031/document360#software"},{"@id":"https://www.capterra.co.uk/software/186775/illumin#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/177031/186775/document360/vs/illumin#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/177031/186775/document360/vs/illumin#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Document360","description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nKey Capabilities:\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers.\n\nAI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nInteractive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing.\n\nPro Analytics: Tailor portal design, layout and color themes to your brand.\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c763651c-f1fc-47cb-b407-242c40eb036e.png","url":"https://www.capterra.co.uk/software/177031/document360","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/177031/document360#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":290},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"illumin","description":"The illumin Knowledge &amp; Research Management System collects, records, quantifies and precises queries and answers provided to staff and clients. It is the perfect tool for knowledge and research management. \n\nEasy to customise, it will suit the uniqueness of every library's reference workflows. The automatically built knowledge base becomes an audited, comprehensive, and searchable database of relevant information that can be easily shared.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e4bff711-87b4-453c-a243-8b955a20ec86.png","url":"https://www.capterra.co.uk/software/186775/illumin","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/186775/illumin#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/30094/knowledge-management/software","@type":"ListItem"},{"name":"Document360 vs illumin","position":3,"item":"https://www.capterra.co.uk/compare/177031/186775/document360/vs/illumin","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/177031/186775/document360/vs/illumin#breadcrumblist"}]}
</script>