---
description: Side-by-side comparison of Clickatell vs Twilio. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Clickatell vs Twilio Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/31562/conversational-marketing-platform/software) > [Clickatell \<span\>vs\</span\> Twilio](https://www.capterra.co.uk/compare/175976/180158/clickatell-touch/vs/twilio-communications-platform)

# Compare Clickatell vs Twilio

Canonical: https://www.capterra.co.uk/compare/175976/180158/clickatell-touch/vs/twilio-communications-platform

> Detailed comparison between Clickatell and Twilio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Clickatell | Twilio |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 15 | 503 |
| **Starting Price** | - | US$0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Clickatell

Built for the needs of forward-thinking brands such as banks ,airlines, telco’s, utilities and insurance providers to engage and transact with customers on chat.

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

## Key features

### Clickatell

- 2-Way Messaging
- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Chat/Messaging
- Chatbot
- Live Chat
- Multi-Channel Communication
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Shortcodes
- Third-Party Integrations
- Workflow Management

### Twilio

- 2-Way Messaging
- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Call Tagging
- Call Tracking
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Shortcodes
- Third-Party Integrations
- Workflow Management

## Links

- [View Clickatell Profile](https://www.capterra.co.uk/software/175976/clickatell-touch)
- [View Twilio Profile](https://www.capterra.co.uk/software/180158/twilio-communications-platform)
- [View Original Comparison](https://www.capterra.co.uk/compare/175976/180158/clickatell-touch/vs/twilio-communications-platform)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Clickatell vs Twilio Comparison - Capterra UK 2026","description":"Side-by-side comparison of Clickatell vs Twilio. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/175976/180158/clickatell-touch/vs/twilio-communications-platform","about":[{"@id":"https://www.capterra.co.uk/software/175976/clickatell-touch#software"},{"@id":"https://www.capterra.co.uk/software/180158/twilio-communications-platform#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/175976/180158/clickatell-touch/vs/twilio-communications-platform#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/175976/180158/clickatell-touch/vs/twilio-communications-platform#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.uk/#organization"},"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB"},{"name":"Clickatell","description":"Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e6434b8e-4b55-4af5-9cfa-f23cdb9f8fab.jpeg","url":"https://www.capterra.co.uk/software/175976/clickatell-touch","@id":"https://www.capterra.co.uk/software/175976/clickatell-touch#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":15},"operatingSystem":"Cloud"},{"name":"Twilio","description":"Twilio is a cloud-based communications platform enabling developers to integrate voice, messaging, and video into applications. Its Voice API offers scalable calling with features like Interactive Voice Response (IVR), voice recording, speech recognition, and global conferencing for up to 250 participants. \n\nThe platform includes Conversational Intelligence, leveraging AI and natural language processing to extract insights from calls. Features like Elastic SIP Trunking, private interconnects, call encryption, emergency calling, branded caller ID, and SHAKEN/STIR protocols enhance security and functionality. Twilio combines communications technology with customer data management for integrated multi-channel experiences, offering documentation, SDKs, and code samples to streamline development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8e2b944e-cf79-4bb4-9875-90427949dfec.png","url":"https://www.capterra.co.uk/software/180158/twilio-communications-platform","@id":"https://www.capterra.co.uk/software/180158/twilio-communications-platform#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":503},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.co.uk/compare/175976/180158/clickatell-touch/vs/twilio-communications-platform#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational Marketing Software","position":2,"item":"/directory/31562/conversational-marketing-platform/software","@type":"ListItem"},{"name":"Clickatell vs Twilio","position":3,"item":"https://www.capterra.co.uk/compare/175976/180158/clickatell-touch/vs/twilio-communications-platform","@type":"ListItem"}]}]}
</script>