Boomtown vs Zoho Desk

Best for

Who Uses This Software?

B2B customer service and technical support teams that support technology products.
Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.
Pricing

Starting Price

US$99.00/month
US$12.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • Yes

Details

Not provided by vendor
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Automated Routing
  • Customisable Branding
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Offline Form
  • Real-time Chat
  • Ticket Management
  • Transfers/Routing
  • Alerts / Escalation
  • Automated Routing
  • Customisable Branding
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Offline Form
  • Real-time Chat
  • Ticket Management
  • Transfers/Routing
Ratings

Overall

4.7/5
4.5/5

Ease of Use

4.6/5
4.4/5

Customer Service

5/5
4.3/5

Features & Functionality

4.8/5
4.4/5

Value for Money

4.8/5
4.5/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars