Boomtown vs Zoho Desk

Boomtown

by Boomtown Network

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US$99.00/month
US$18.00/month
  • Ease of Use
    4.3/5
  • Features & Functionality
    4.5/5
  • Customer Service
    4.6/5
  • Value for Money
    4.4/5
  • Ease of Use
    4.4/5
  • Features & Functionality
    4.4/5
  • Customer Service
    4.3/5
  • Value for Money
    4.5/5
B2B customer service and technical support teams that support technology products.
Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.
10/10
  • Alerts / Escalation
  • Automated Routing
  • Customisable Branding
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Offline Form
  • Real-time Chat
  • Ticket Management
  • Transfers/Routing
10/10
  • Alerts / Escalation
  • Automated Routing
  • Customisable Branding
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Offline Form
  • Real-time Chat
  • Ticket Management
  • Transfers/Routing

Web/Installed

Mobile

Web/Installed

Mobile

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

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