---
description: Side-by-side comparison of Nextiva vs Cresta. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nextiva vs Cresta Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Nextiva \<span\>vs\</span\> Cresta](https://www.capterra.co.uk/compare/175788/202635/nextiva/vs/cresta)

# Compare Nextiva vs Cresta

Canonical: https://www.capterra.co.uk/compare/175788/202635/nextiva/vs/cresta

> Detailed comparison between Nextiva and Cresta. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Nextiva | Cresta |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 914 | 1 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Nextiva

Businesses of any size who want to better connect with their customers.

### Cresta

Sales-oriented contact centers in the Insurance, Financial Services, Telecom, Hospitality, Home Services, and Retail industries.

## Key features

### Nextiva

- Activity Dashboard
- Alerts/Escalation
- Auto-Dialer
- Call Recording
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Generative AI
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

### Cresta

- Activity Dashboard
- Alerts/Escalation
- Call Recording
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Content Management
- Generative AI
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

## Links

- [View Nextiva Profile](https://www.capterra.co.uk/software/175788/nextiva)
- [View Cresta Profile](https://www.capterra.co.uk/software/202635/cresta)
- [View Original Comparison](https://www.capterra.co.uk/compare/175788/202635/nextiva/vs/cresta)

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