---
description: Side-by-side comparison of OpenText Service Management vs HaloITSM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText Service Management vs HaloITSM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OpenText Service Management \<span\>vs\</span\> HaloITSM](https://www.capterra.co.uk/compare/174865/200140/service-management-automation/vs/haloitsm)

# Compare OpenText Service Management vs HaloITSM

Canonical: https://www.capterra.co.uk/compare/174865/200140/service-management-automation/vs/haloitsm

> Detailed comparison between OpenText Service Management and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OpenText Service Management | HaloITSM |
| **Overall rating** | - | 4.7/5 |
| **Total Reviews** | 0 | 44 |
| **Starting Price** | US$79.00 | £49.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### OpenText Service Management

IT service managers, IT help desk technicians, IT support specialists, IT asset managers, enterprise service managers, HR service managers, business operations managers, and procurement managers.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### OpenText Service Management

- API
- Analytics
- Automated Routing
- Change Management
- Customer Support
- Generative AI
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

### HaloITSM

- API
- Analytics
- Asset Tracking
- Automated Routing
- Automated response
- Change Management
- Cross-system Integration
- Customer Support
- Customisable Templates
- Generative AI
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Risk Analysis
- Self Service Portal
- Service History
- Support Ticket Management

## Links

- [View OpenText Service Management Profile](https://www.capterra.co.uk/software/174865/service-management-automation)
- [View HaloITSM Profile](https://www.capterra.co.uk/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.uk/compare/174865/200140/service-management-automation/vs/haloitsm)

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