---
description: Side-by-side comparison of Desk Manager vs Raiseaticket. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Desk Manager vs Raiseaticket Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Desk Manager \<span\>vs\</span\> Raiseaticket](https://www.capterra.co.uk/compare/173025/182383/help-desk-software/vs/raiseaticket)

# Compare Desk Manager vs Raiseaticket

Canonical: https://www.capterra.co.uk/compare/173025/182383/help-desk-software/vs/raiseaticket

> Detailed comparison between Desk Manager and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Desk Manager | Raiseaticket |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 106 | 46 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Videos | In Person, Webinars, Documentation |

## Best for

### Desk Manager

Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

### Raiseaticket

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

## Key features

### Desk Manager

- API
- Activity Tracking
- Alerts/Escalation
- Analytics
- Asset Tracking
- Automated Routing
- Contract/License Management
- Email Management
- Help Desk Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Desk Manager Profile](https://www.capterra.co.uk/software/173025/help-desk-software)
- [View Raiseaticket Profile](https://www.capterra.co.uk/software/182383/raiseaticket)
- [View Original Comparison](https://www.capterra.co.uk/compare/173025/182383/help-desk-software/vs/raiseaticket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Desk Manager vs Raiseaticket Comparison - Capterra UK 2026","description":"Side-by-side comparison of Desk Manager vs Raiseaticket. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/173025/182383/help-desk-software/vs/raiseaticket","about":[{"@id":"https://www.capterra.co.uk/software/173025/help-desk-software#software"},{"@id":"https://www.capterra.co.uk/software/182383/raiseaticket#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/173025/182383/help-desk-software/vs/raiseaticket#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/173025/182383/help-desk-software/vs/raiseaticket#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Desk Manager","description":"Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.\nWith more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides automation, simplification and facilitation of ticket and activity management.\nThe solution, which has a suite of 12 multifunctional applications, such as Microsoft Teams Premium with ChatGPT from OpenAI, guarantees less time answering calls for more time achieving results.\nWith the purpose of simplifying governance, Desk Manager was accelerated by Endeavor and built one of the largest innovation cases with Eurofarma, serving major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f5634bdb-9ee9-4edf-a857-3b0f04c91fc8.png","url":"https://www.capterra.co.uk/software/173025/help-desk-software","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/173025/help-desk-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":106},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"name":"Raiseaticket","description":"Raiseaticket is a free cloud-based helpdesk software. The software provides businesses with a customer service portal, ticketing system, and reporting tools to streamline issue resolution. Key capabilities include multi-channel support, automated workflows, role-based access, and security and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0f0d7107-9c5e-4ac5-991a-fca10af18079.png","url":"https://www.capterra.co.uk/software/182383/raiseaticket","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/182383/raiseaticket#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":46},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Desk Manager vs Raiseaticket","position":3,"item":"https://www.capterra.co.uk/compare/173025/182383/help-desk-software/vs/raiseaticket","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/173025/182383/help-desk-software/vs/raiseaticket#breadcrumblist"}]}
</script>