---
description: Side-by-side comparison of Zoho Desk vs ProProfs Help Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs ProProfs Help Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> ProProfs Help Desk](https://www.capterra.co.uk/compare/169505/200141/zoho-desk/vs/proprofs-help-desk)

# Compare Zoho Desk vs ProProfs Help Desk

Canonical: https://www.capterra.co.uk/compare/169505/200141/zoho-desk/vs/proprofs-help-desk

> Detailed comparison between Zoho Desk and ProProfs Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | ProProfs Help Desk |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 2211 | 14 |
| **Starting Price** | US$20.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Documentation, Videos |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### ProProfs Help Desk

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

## Key features

### Zoho Desk

- API
- Analytics
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ProProfs Help Desk

- API
- Analytics
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View ProProfs Help Desk Profile](https://www.capterra.co.uk/software/200141/proprofs-help-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/169505/200141/zoho-desk/vs/proprofs-help-desk)

-----

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