---
description: Side-by-side comparison of Zoho Desk vs Cintrix. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Cintrix Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> Cintrix](https://www.capterra.co.uk/compare/169505/1077001/zoho-desk/vs/Cintrix)

# Compare Zoho Desk vs Cintrix

Canonical: https://www.capterra.co.uk/compare/169505/1077001/zoho-desk/vs/Cintrix

> Detailed comparison between Zoho Desk and Cintrix. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Cintrix |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 2211 | 0 |
| **Starting Price** | US$20.00 | £15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Cintrix

Ideal for startups, SMBs, and enterprises seeking a unified platform for multichannel customer support, voice, SMS, email, and chatbot, with automation and real-time performance tracking.

## Key features

### Zoho Desk

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration

### Cintrix

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration

## Links

- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View Cintrix Profile](https://www.capterra.co.uk/software/1077001/Cintrix)
- [View Original Comparison](https://www.capterra.co.uk/compare/169505/1077001/zoho-desk/vs/Cintrix)

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