---
description: Side-by-side comparison of Zoho Desk vs Bizrate Insights. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Bizrate Insights Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> Bizrate Insights](https://www.capterra.co.uk/compare/169505/1075683/zoho-desk/vs/Bizrate-Insights)

# Compare Zoho Desk vs Bizrate Insights

Canonical: https://www.capterra.co.uk/compare/169505/1075683/zoho-desk/vs/Bizrate-Insights

> Detailed comparison between Zoho Desk and Bizrate Insights. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Bizrate Insights |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 2212 | 6 |
| **Starting Price** | US$20.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Bizrate Insights

For ecommerce retailers, DTC brands, and marketplaces with a cart—ideal for CX/UX teams, ecommerce managers, marketers, and support leaders.

## Key features

### Zoho Desk

- API
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Experience Management
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations

### Bizrate Insights

- API
- Customer Experience Management
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations

## Links

- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View Bizrate Insights Profile](https://www.capterra.co.uk/software/1075683/Bizrate-Insights)
- [View Original Comparison](https://www.capterra.co.uk/compare/169505/1075683/zoho-desk/vs/Bizrate-Insights)

-----

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