---
description: Side-by-side comparison of Zoho Desk vs Live Agent. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Live Agent Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> Live Agent](https://www.capterra.co.uk/compare/169505/1036615/zoho-desk/vs/live-agent)

# Compare Zoho Desk vs Live Agent

Canonical: https://www.capterra.co.uk/compare/169505/1036615/zoho-desk/vs/live-agent

> Detailed comparison between Zoho Desk and Live Agent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Live Agent |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 2211 | 6 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Live Agent

Intended for digital customer service

## Key features

### Zoho Desk

- Account Management
- Automatic Call Distribution
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Performance Management
- Project Management
- Real-Time Data
- Real-time Consumer-facing Chat
- Support Ticket Management
- Transfers/Routing
- Video Support

### Live Agent

- Knowledge Base Management
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Support Ticket Management

## Links

- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View Live Agent Profile](https://www.capterra.co.uk/software/1036615/live-agent)
- [View Original Comparison](https://www.capterra.co.uk/compare/169505/1036615/zoho-desk/vs/live-agent)

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