---
description: Side-by-side comparison of Zoho Desk vs BoldDesk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs BoldDesk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> BoldDesk](https://www.capterra.co.uk/compare/169505/1032611/zoho-desk/vs/bolddesk)

# Compare Zoho Desk vs BoldDesk

Canonical: https://www.capterra.co.uk/compare/169505/1032611/zoho-desk/vs/bolddesk

> Detailed comparison between Zoho Desk and BoldDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | BoldDesk |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 2212 | 1 |
| **Starting Price** | US$20.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### BoldDesk

Designed for SMBs and enterprises in SaaS, IT services, e‑commerce, finance, education, and customer-facing teams that need scalable, efficient customer support management.

## Key features

### Zoho Desk

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### BoldDesk

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View BoldDesk Profile](https://www.capterra.co.uk/software/1032611/bolddesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/169505/1032611/zoho-desk/vs/bolddesk)

-----

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