ServiceDesk Plus MSP vs Zendesk

Best for

Who Uses This Software?

ServiceDesk Plus MSP provides a comprehensive service desk to managed service providers with the ease of use SMBs need and the powerful features that enterprises demand to level-up their business.
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

US$1,445.00
US$5.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • No

Details

$1445.00 for 10 technicians / Year
Please look at our pricing on the website for more details
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release & Deployment Management
  • Self Service Portal
Ratings

Overall

4 / 5
4.5 / 5

Ease of Use

4 / 5
4.5 / 5

Customer Service

3.5 / 5
4.5 / 5

Features & Functionality

3.5 / 5
4.5 / 5

Value for Money

4 / 5
4 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars