---
description: Side-by-side comparison of Microsoft Teams vs Unified Communications as a Service (UCaaS). Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Microsoft Teams vs Unified Communications as a Service (UCaaS) Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Team Communication Software](/directory/31033/team-communication/software) > [Microsoft Teams \<span\>vs\</span\> Unified Communications as a Service (UCaaS)](https://www.capterra.co.uk/compare/168668/169026/microsoft-teams/vs/ip-phone-system)

# Compare Microsoft Teams vs Unified Communications as a Service (UCaaS)

Canonical: https://www.capterra.co.uk/compare/168668/169026/microsoft-teams/vs/ip-phone-system

> Detailed comparison between Microsoft Teams and Unified Communications as a Service (UCaaS). Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Microsoft Teams | Unified Communications as a Service (UCaaS) |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 10940 | 49 |
| **Starting Price** | £3.80 | US$7.48 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Microsoft Teams

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

### Unified Communications as a Service (UCaaS)

multi-location

## Key features

### Microsoft Teams

- API
- CRM
- Call Recording
- Call Routing
- Call Transfer
- Conferencing
- Contact Management
- Host Controls
- On-Demand Webcasting
- Presentation Streaming
- Project Management
- Recording
- Reminders
- Scheduling
- Screen Sharing
- Video Conferencing
- Voice Mail
- Whiteboard

### Unified Communications as a Service (UCaaS)

- API
- Auto-Dialer
- CRM
- Call Recording
- Call Routing
- Call Transfer
- Conferencing
- Contact Management
- Monitoring
- Recording
- Screen Sharing
- Voice Mail

## Links

- [View Microsoft Teams Profile](https://www.capterra.co.uk/software/168668/microsoft-teams)
- [View Unified Communications as a Service (UCaaS) Profile](https://www.capterra.co.uk/software/169026/ip-phone-system)
- [View Original Comparison](https://www.capterra.co.uk/compare/168668/169026/microsoft-teams/vs/ip-phone-system)

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