---
description: Side-by-side comparison of CafeX Suite vs EngageBay CRM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: CafeX Suite vs EngageBay CRM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conference Software](/directory/30953/conference/software) > [CafeX Suite \<span\>vs\</span\> EngageBay CRM](https://www.capterra.co.uk/compare/167318/178819/live-assist-by-cafex/vs/engagebay-marketing)

# Compare CafeX Suite vs EngageBay CRM

Canonical: https://www.capterra.co.uk/compare/167318/178819/live-assist-by-cafex/vs/engagebay-marketing

> Detailed comparison between CafeX Suite and EngageBay CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CafeX Suite | EngageBay CRM |
| **Overall rating** | 5.0/5 | 4.7/5 |
| **Total Reviews** | 2 | 907 |
| **Starting Price** | US$49.00 | US$14.99 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CafeX Suite

Multiple industries including financial services, retail, and manufacturing and hospitality.  Targeted roles include leaders in CRM and Customer Care, VP of Customer Support, IT VPs and CIOs.

### EngageBay CRM

Small to medium size businesses that require affordable, all in one sales and marketing software to acquire, engage, nurture and convert visitors to customers.

## Key features

### CafeX Suite

- API
- Access Controls/Permissions
- Alerts/Escalation
- Call Recording
- Communication Management
- Customer Database
- Customisable Branding
- Drag & Drop
- Lead Management
- Live Chat
- Meeting Management
- Multi-Campaign
- Queue Management
- Real-time Consumer-facing Chat
- Transfers/Routing

### EngageBay CRM

- API
- Access Controls/Permissions
- Alerts/Escalation
- Call Recording
- Channel Management
- Communication Management
- Computer Telephony Integration
- Customer Database
- Customisable Branding
- Drag & Drop
- Email Monitoring
- Lead Management
- Live Chat
- Meeting Management
- Multi-Campaign
- Queue Management
- Real-time Consumer-facing Chat
- Sales Activity Management
- Task Tagging
- Transfers/Routing

## Links

- [View CafeX Suite Profile](https://www.capterra.co.uk/software/167318/live-assist-by-cafex)
- [View EngageBay CRM Profile](https://www.capterra.co.uk/software/178819/engagebay-marketing)
- [View Original Comparison](https://www.capterra.co.uk/compare/167318/178819/live-assist-by-cafex/vs/engagebay-marketing)

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