---
description: Side-by-side comparison of Freshcaller vs Dialpad. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshcaller vs Dialpad Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Freshcaller \<span\>vs\</span\> Dialpad](https://www.capterra.co.uk/compare/165078/190976/freshcaller/vs/dialpad-sell)

# Compare Freshcaller vs Dialpad

Canonical: https://www.capterra.co.uk/compare/165078/190976/freshcaller/vs/dialpad-sell

> Detailed comparison between Freshcaller and Dialpad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshcaller | Dialpad |
| **Overall rating** | 4.0/5 | 4.2/5 |
| **Total Reviews** | 35 | 570 |
| **Starting Price** | £7.00 | US$27.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshcaller

Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure \&amp; hospitality, transportation \&amp; logistics, software, NGOs/NFPs, and BFSI industries.

### Dialpad

Mid-market and enterprise organizations modernizing CX, IT, CX, and revenue leaders replacing fragmented voice, chat, and support tools with one AI-native platform built for Agentic AI at scale.

## Key features

### Freshcaller

- API
- Access Controls/Permissions
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Manual Dialer
- Monitoring
- On-Demand Recording
- Outbound Call Centre
- Recording
- Reporting/Analytics
- Unified Communications
- Video Conferencing
- Voicemail Transcription

### Dialpad

- API
- Access Controls/Permissions
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Manual Dialer
- Monitoring
- On-Demand Recording
- Outbound Call Centre
- Recording
- Reporting/Analytics
- Unified Communications
- Video Conferencing
- Voicemail Transcription

## Links

- [View Freshcaller Profile](https://www.capterra.co.uk/software/165078/freshcaller)
- [View Dialpad Profile](https://www.capterra.co.uk/software/190976/dialpad-sell)
- [View Original Comparison](https://www.capterra.co.uk/compare/165078/190976/freshcaller/vs/dialpad-sell)

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