---
description: Side-by-side comparison of Zendesk Suite vs Bigin by Zoho CRM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Bigin by Zoho CRM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Zendesk Suite \<span\>vs\</span\> Bigin by Zoho CRM](https://www.capterra.co.uk/compare/164283/204998/zendesk/vs/bigin-by-zoho-crm)

# Compare Zendesk Suite vs Bigin by Zoho CRM

Canonical: https://www.capterra.co.uk/compare/164283/204998/zendesk/vs/bigin-by-zoho-crm

> Detailed comparison between Zendesk Suite and Bigin by Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Bigin by Zoho CRM |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4072 | 725 |
| **Starting Price** | £45.00 | £0.80 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Bigin by Zoho CRM

Bigin is used by real estate agents, software consultants, educators, insurance professionals, legal practitioners, e-commerce sellers, solopreneurs, freelancers, agencies, and nonprofits.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Client Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- For Startups
- Lead Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing
- Web-based Deployment

### Bigin by Zoho CRM

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Client Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- For Startups
- Lead Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing
- Web-based Deployment

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Bigin by Zoho CRM Profile](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/204998/zendesk/vs/bigin-by-zoho-crm)

-----

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