---
description: Side-by-side comparison of Zendesk Suite vs Cresta. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Cresta Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Cresta](https://www.capterra.co.uk/compare/164283/202635/zendesk/vs/cresta)

# Compare Zendesk Suite vs Cresta

Canonical: https://www.capterra.co.uk/compare/164283/202635/zendesk/vs/cresta

> Detailed comparison between Zendesk Suite and Cresta. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Cresta |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 4072 | 1 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Cresta

Sales-oriented contact centers in the Insurance, Financial Services, Telecom, Hospitality, Home Services, and Retail industries.

## Key features

### Zendesk Suite

- Activity Dashboard
- Alerts/Escalation
- Archiving & Retention
- Automated Responses
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Content Management
- Live Chat
- On-Demand Recording
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Tagging
- Third-Party Integrations
- Workflow Management

### Cresta

- Activity Dashboard
- Alerts/Escalation
- Archiving & Retention
- Automated Responses
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Content Management
- Live Chat
- On-Demand Recording
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Tagging
- Third-Party Integrations
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Cresta Profile](https://www.capterra.co.uk/software/202635/cresta)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/202635/zendesk/vs/cresta)

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