---
description: Side-by-side comparison of Zendesk Suite vs Zenvia Customer Cloud. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Zenvia Customer Cloud Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Zenvia Customer Cloud](https://www.capterra.co.uk/compare/164283/201739/zendesk/vs/zenvia-conversion)

# Compare Zendesk Suite vs Zenvia Customer Cloud

Canonical: https://www.capterra.co.uk/compare/164283/201739/zendesk/vs/zenvia-conversion

> Detailed comparison between Zendesk Suite and Zenvia Customer Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Zenvia Customer Cloud |
| **Overall rating** | 4.4/5 | 4.1/5 |
| **Total Reviews** | 4072 | 359 |
| **Starting Price** | £45.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Zenvia Customer Cloud

Empresas de todos os portes que buscam vender mais e atender melhor, engajando clientes por meio de canais como WhatsApp e uso de chatbots.

## Key features

### Zendesk Suite

- API
- CRM
- Canned Responses
- Chat/Messaging
- Communication Management
- Customisable Templates
- Lead Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- On-Demand Communications
- Real-Time Analytics
- Real-Time Monitoring
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Social Media Integration
- Template Management
- Transcripts/Chat History
- Transfers/Routing

### Zenvia Customer Cloud

- API
- CRM
- Canned Responses
- Chat/Messaging
- Communication Management
- Customisable Templates
- Lead Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- On-Demand Communications
- Real-Time Analytics
- Real-Time Monitoring
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Social Media Integration
- Template Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Zenvia Customer Cloud Profile](https://www.capterra.co.uk/software/201739/zenvia-conversion)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/201739/zendesk/vs/zenvia-conversion)

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