---
description: Side-by-side comparison of Zendesk Suite vs Puzzel. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Puzzel Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Zendesk Suite \<span\>vs\</span\> Puzzel](https://www.capterra.co.uk/compare/164283/192554/zendesk/vs/puzzel)

# Compare Zendesk Suite vs Puzzel

Canonical: https://www.capterra.co.uk/compare/164283/192554/zendesk/vs/puzzel

> Detailed comparison between Zendesk Suite and Puzzel. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Puzzel |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 4079 | 0 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Puzzel

Small to midsize businesses, contact centers, customer service teams, customer experience professionals,  and workforce managers.

## Key features

### Zendesk Suite

- Asset Tracking
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Client Management
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customisable Templates
- Help Desk Management
- IVR
- Issue Scheduling
- Lead Management
- Performance Metrics
- Real-Time Data
- Recording
- SMS Messaging
- Support Ticket Management
- Transfers/Routing
- Web-based Deployment

### Puzzel

- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Computer Telephony Integration
- Contact Management
- IVR
- Performance Metrics
- SMS Messaging

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Puzzel Profile](https://www.capterra.co.uk/software/192554/puzzel)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/192554/zendesk/vs/puzzel)

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