---
description: Side-by-side comparison of Zendesk Suite vs Replicant. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Replicant Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Replicant](https://www.capterra.co.uk/compare/164283/190728/zendesk/vs/replicant)

# Compare Zendesk Suite vs Replicant

Canonical: https://www.capterra.co.uk/compare/164283/190728/zendesk/vs/replicant

> Detailed comparison between Zendesk Suite and Replicant. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Replicant |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 4072 | 21 |
| **Starting Price** | £45.00 | US$0.30 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Replicant

Enterprise customer service and digital transformation leaders in industries like retail, insurance, telecommunications, financial services, consumer goods, healthcare, travel \&amp; hospitality and more.

## Key features

### Zendesk Suite

- API
- Alerts/Escalation
- CRM
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Outbound Call Centre
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Replicant

- API
- Alerts/Escalation
- CRM
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Outbound Call Centre
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Replicant Profile](https://www.capterra.co.uk/software/190728/replicant)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/190728/zendesk/vs/replicant)

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