---
description: Side-by-side comparison of Zendesk Suite vs Chatify. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Chatify Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Chatify](https://www.capterra.co.uk/compare/164283/190276/zendesk/vs/chatify)

# Compare Zendesk Suite vs Chatify

Canonical: https://www.capterra.co.uk/compare/164283/190276/zendesk/vs/chatify

> Detailed comparison between Zendesk Suite and Chatify. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Chatify |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4072 | 3 |
| **Starting Price** | £45.00 | €49.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Chatify

Chatify is ideal for distributed 'In-house' customer care teams who offer support via email. Think Universities, omni-channel retailers, start-ups, colleges, restaurants, etc.

## Key features

### Zendesk Suite

- Asset Tracking
- Autoresponders
- Canned Responses
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- File Sharing
- Geotargeting
- Issue Scheduling
- Lead Management
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Chatify

- Autoresponders
- Canned Responses
- Collaboration Tools
- Customisable Branding
- File Sharing
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Chatify Profile](https://www.capterra.co.uk/software/190276/chatify)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/190276/zendesk/vs/chatify)

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