---
description: Side-by-side comparison of Zendesk Suite vs Efecte IT Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Zendesk Suite vs Efecte IT Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Efecte IT Service Management](https://www.capterra.co.uk/compare/164283/187633/zendesk/vs/efecte)

# Compare Zendesk Suite vs Efecte IT Service Management

Canonical: https://www.capterra.co.uk/compare/164283/187633/zendesk/vs/efecte

> Detailed comparison between Zendesk Suite and Efecte IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Efecte IT Service Management |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 11 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Efecte IT Service Management

Efecte is the European Alternative to global players for any service management. We work with mid-sized public and private sector organizations.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Asset Tracking
- CMDB
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### Efecte IT Service Management

- API
- Activity Tracking
- Asset Tracking
- CMDB
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Efecte IT Service Management Profile](https://www.capterra.co.uk/software/187633/efecte)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/187633/zendesk/vs/efecte)

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