---
description: Side-by-side comparison of Zendesk Suite vs Wowdesk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Wowdesk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Zendesk Suite \<span\>vs\</span\> Wowdesk](https://www.capterra.co.uk/compare/164283/183320/zendesk/vs/help-desk-solution)

# Compare Zendesk Suite vs Wowdesk

Canonical: https://www.capterra.co.uk/compare/164283/183320/zendesk/vs/help-desk-solution

> Detailed comparison between Zendesk Suite and Wowdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Wowdesk |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4072 | 11 |
| **Starting Price** | £45.00 | US$6.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Wowdesk

Business of all sizes ranging from early startups to Fortune 500 companies&#10;All Verticals: Technology- Retail- Financial - Healthcare - Logistics - Government - Professional Services- Public - NGOs

## Key features

### Zendesk Suite

- API
- Chat/Messaging
- Configurable Workflow
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Branding
- Dashboard
- Email Management
- Issue Scheduling
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Quality Assurance
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Workflow Management

### Wowdesk

- API
- Chat/Messaging
- Configurable Workflow
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Branding
- Dashboard
- Email Management
- Issue Scheduling
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Quality Assurance
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Wowdesk Profile](https://www.capterra.co.uk/software/183320/help-desk-solution)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/183320/zendesk/vs/help-desk-solution)

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