---
description: Side-by-side comparison of Zendesk Suite vs Raiseaticket. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Raiseaticket Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Raiseaticket](https://www.capterra.co.uk/compare/164283/182383/zendesk/vs/raiseaticket)

# Compare Zendesk Suite vs Raiseaticket

Canonical: https://www.capterra.co.uk/compare/164283/182383/zendesk/vs/raiseaticket

> Detailed comparison between Zendesk Suite and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Raiseaticket |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4072 | 46 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Raiseaticket

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

## Key features

### Zendesk Suite

- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Recording
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Transfers/Routing
- Web-based Deployment

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Raiseaticket Profile](https://www.capterra.co.uk/software/182383/raiseaticket)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/182383/zendesk/vs/raiseaticket)

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