---
description: Side-by-side comparison of Zendesk Suite vs Text. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Text Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Zendesk Suite \<span\>vs\</span\> Text](https://www.capterra.co.uk/compare/164283/1078275/zendesk/vs/Text-App)

# Compare Zendesk Suite vs Text

Canonical: https://www.capterra.co.uk/compare/164283/1078275/zendesk/vs/Text-App

> Detailed comparison between Zendesk Suite and Text. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Text |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4079 | 28 |
| **Starting Price** | £45.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Text

Ecommerce and online businesses, from small teams to mid-market. Customer service, support, and sales teams of 2–50 agents.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Interactive Content
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Text

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Interactive Content
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Text Profile](https://www.capterra.co.uk/software/1078275/Text-App)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/1078275/zendesk/vs/Text-App)

-----

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