---
description: Side-by-side comparison of Zendesk Suite vs Cintrix. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Cintrix Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Cintrix](https://www.capterra.co.uk/compare/164283/1077001/zendesk/vs/Cintrix)

# Compare Zendesk Suite vs Cintrix

Canonical: https://www.capterra.co.uk/compare/164283/1077001/zendesk/vs/Cintrix

> Detailed comparison between Zendesk Suite and Cintrix. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Cintrix |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 4072 | 0 |
| **Starting Price** | £45.00 | £15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Cintrix

Ideal for startups, SMBs, and enterprises seeking a unified platform for multichannel customer support, voice, SMS, email, and chatbot, with automation and real-time performance tracking.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- Email Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Workforce Management

### Cintrix

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- Email Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Workforce Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Cintrix Profile](https://www.capterra.co.uk/software/1077001/Cintrix)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/1077001/zendesk/vs/Cintrix)

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