---
description: Side-by-side comparison of Zendesk Suite vs Live Agent. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Live Agent Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Live Agent](https://www.capterra.co.uk/compare/164283/1036615/zendesk/vs/live-agent)

# Compare Zendesk Suite vs Live Agent

Canonical: https://www.capterra.co.uk/compare/164283/1036615/zendesk/vs/live-agent

> Detailed comparison between Zendesk Suite and Live Agent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Live Agent |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4072 | 6 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Live Agent

Intended for digital customer service

## Key features

### Zendesk Suite

- Asset Tracking
- Automatic Call Distribution
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- For Startups
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Real-time Consumer-facing Chat
- Recording
- Support Ticket Management
- Transfers/Routing
- Web-based Deployment

### Live Agent

- Knowledge Base Management
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Support Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Live Agent Profile](https://www.capterra.co.uk/software/1036615/live-agent)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/1036615/zendesk/vs/live-agent)

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