---
description: Side-by-side comparison of Zendesk Suite vs Remote eye. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Remote eye Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Remote eye](https://www.capterra.co.uk/compare/164283/1036384/zendesk/vs/remote-eye)

# Compare Zendesk Suite vs Remote eye

Canonical: https://www.capterra.co.uk/compare/164283/1036384/zendesk/vs/remote-eye

> Detailed comparison between Zendesk Suite and Remote eye. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Remote eye |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 14 |
| **Starting Price** | £45.00 | €50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Remote eye

\-

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- CRM
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Reports
- File Sharing
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Third-Party Integrations
- Video Support

### Remote eye

- API
- Activity Dashboard
- CRM
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customisable Reports
- File Sharing
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Third-Party Integrations
- Video Support

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Remote eye Profile](https://www.capterra.co.uk/software/1036384/remote-eye)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/1036384/zendesk/vs/remote-eye)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Remote eye Comparison - Capterra UK 2026","description":"Side-by-side comparison of Zendesk Suite vs Remote eye. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/164283/1036384/zendesk/vs/remote-eye","about":[{"@id":"https://www.capterra.co.uk/software/164283/zendesk#software"},{"@id":"https://www.capterra.co.uk/software/1036384/remote-eye#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/164283/1036384/zendesk/vs/remote-eye#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/164283/1036384/zendesk/vs/remote-eye#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.uk/software/164283/zendesk","@id":"https://www.capterra.co.uk/software/164283/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Remote eye","description":"Remote eye is a remote assistance software that improves communication and knowledge management between an Expert, remotely and a local Operator. The Expert will be able to remotely visualize what the technician has in front of his eyes to guide and assist him in the installation, maintenance, or repairs that require specialized external knowledge.\n\nRemote Eye is specially designed for Smart Glasses, that allow the operator to complete the freedom to move. It is also avaliable on IOS and Android","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8fdeb736-ef73-4c43-9b6e-4f82320b1708.png","url":"https://www.capterra.co.uk/software/1036384/remote-eye","@id":"https://www.capterra.co.uk/software/1036384/remote-eye#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":14},"offers":{"price":"50","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.uk/compare/164283/1036384/zendesk/vs/remote-eye#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Zendesk Suite vs Remote eye","position":3,"item":"https://www.capterra.co.uk/compare/164283/1036384/zendesk/vs/remote-eye","@type":"ListItem"}]}]}
</script>