---
description: Side-by-side comparison of Zendesk Suite vs Kindly. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Kindly Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Kindly](https://www.capterra.co.uk/compare/164283/1021096/zendesk/vs/kindly)

# Compare Zendesk Suite vs Kindly

Canonical: https://www.capterra.co.uk/compare/164283/1021096/zendesk/vs/kindly

> Detailed comparison between Zendesk Suite and Kindly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Kindly |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 4072 | 2 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Kindly

Kindly is used all across the world and in every industry. From mid-market to enterprise, companies such as Norwegian Air, Helly Hansen, and Hertz utilize the Kindly platform.

## Key features

### Zendesk Suite

- API
- Chat/Messaging
- Customer Engagement
- Customer Support
- Customisable Branding
- Customisable Forms
- Email Management
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Tagging

### Kindly

- API
- Chat/Messaging
- Customer Engagement
- Customer Support
- Customisable Branding
- Customisable Forms
- Email Management
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Tagging

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Kindly Profile](https://www.capterra.co.uk/software/1021096/kindly)
- [View Original Comparison](https://www.capterra.co.uk/compare/164283/1021096/zendesk/vs/kindly)

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