---
description: Side-by-side comparison of BMC Helix ITSM vs Iru. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM vs Iru Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [BMC Helix ITSM \<span\>vs\</span\> Iru](https://www.capterra.co.uk/compare/164195/181954/remedy-it-service-management/vs/Iru)

# Compare BMC Helix ITSM vs Iru

Canonical: https://www.capterra.co.uk/compare/164195/181954/remedy-it-service-management/vs/Iru

> Detailed comparison between BMC Helix ITSM and Iru. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BMC Helix ITSM | Iru |
| **Overall rating** | 4.1/5 | 4.9/5 |
| **Total Reviews** | 115 | 480 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | - | Live Online, Webinars, Documentation, Videos |

## Best for

### BMC Helix ITSM

\-

### Iru

Iru is created for IT \&amp; security teams at growing companies who need unified identity, endpoint, and compliance management across mixed device environments.

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Configuration Management
- Dashboard
- Help Desk Management
- Support Ticket Management

### Iru

- API
- Access Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Application Security
- Approval Process Control
- Asset Tracking
- Automatic User/Device Recognition
- Configuration Management
- Dashboard
- Encryption
- Monitoring
- Real-time Alerts
- Remediation Management
- Security Management
- Status Tracking
- Vulnerability Protection

## Links

- [View BMC Helix ITSM Profile](https://www.capterra.co.uk/software/164195/remedy-it-service-management)
- [View Iru Profile](https://www.capterra.co.uk/software/181954/Iru)
- [View Original Comparison](https://www.capterra.co.uk/compare/164195/181954/remedy-it-service-management/vs/Iru)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"BMC Helix ITSM vs Iru Comparison - Capterra UK 2026","description":"Side-by-side comparison of BMC Helix ITSM vs Iru. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/164195/181954/remedy-it-service-management/vs/Iru","about":[{"@id":"https://www.capterra.co.uk/software/164195/remedy-it-service-management#software"},{"@id":"https://www.capterra.co.uk/software/181954/Iru#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/164195/181954/remedy-it-service-management/vs/Iru#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/164195/181954/remedy-it-service-management/vs/Iru#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"BMC Helix ITSM","description":"BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Helix IT Service Management is the most complete and capable IT service management for your enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/add6bc44-d006-4d7b-abb3-ede873ed78c8.jpeg","url":"https://www.capterra.co.uk/software/164195/remedy-it-service-management","@id":"https://www.capterra.co.uk/software/164195/remedy-it-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"name":"Iru","description":"Iru is the AI-powered IT &amp; security platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity &amp; access, endpoint security &amp; management, and compliance automation—collapsing the stack and giving IT &amp; security time and control back.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b195d1ab-1d6e-4bbe-93be-0c44937a7c2f.png","url":"https://www.capterra.co.uk/software/181954/Iru","@id":"https://www.capterra.co.uk/software/181954/Iru#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":480},"operatingSystem":"Cloud, Apple, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.uk/compare/164195/181954/remedy-it-service-management/vs/Iru#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"BMC Helix ITSM vs Iru","position":3,"item":"https://www.capterra.co.uk/compare/164195/181954/remedy-it-service-management/vs/Iru","@type":"ListItem"}]}]}
</script>