---
description: Side-by-side comparison of BMC Helix ITSM vs Proactivanet. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM vs Proactivanet Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [BMC Helix ITSM \<span\>vs\</span\> Proactivanet](https://www.capterra.co.uk/compare/164195/1010807/remedy-it-service-management/vs/proactivanet)

# Compare BMC Helix ITSM vs Proactivanet

Canonical: https://www.capterra.co.uk/compare/164195/1010807/remedy-it-service-management/vs/proactivanet

> Detailed comparison between BMC Helix ITSM and Proactivanet. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BMC Helix ITSM | Proactivanet |
| **Overall rating** | 4.1/5 | 4.8/5 |
| **Total Reviews** | 115 | 52 |
| **Starting Price** | - | €1.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### BMC Helix ITSM

\-

### Proactivanet

Midmarket and Enterprise-level organizations (500+ employees) across industries such as Banking, Healthcare, Government, and Education that require a scalable, ITIL-aligned solution to manage complex

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Help Desk Management
- Incident Management
- Problem Management
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking

### Proactivanet

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Capacity Management
- Change Management
- Chat/Messaging
- Configuration Management
- Customisable Templates
- Help Desk Management
- Incident Management
- Problem Management
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Workflow Management

## Links

- [View BMC Helix ITSM Profile](https://www.capterra.co.uk/software/164195/remedy-it-service-management)
- [View Proactivanet Profile](https://www.capterra.co.uk/software/1010807/proactivanet)
- [View Original Comparison](https://www.capterra.co.uk/compare/164195/1010807/remedy-it-service-management/vs/proactivanet)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"BMC Helix ITSM vs Proactivanet Comparison - Capterra UK 2026","description":"Side-by-side comparison of BMC Helix ITSM vs Proactivanet. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/164195/1010807/remedy-it-service-management/vs/proactivanet","about":[{"@id":"https://www.capterra.co.uk/software/164195/remedy-it-service-management#software"},{"@id":"https://www.capterra.co.uk/software/1010807/proactivanet#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/164195/1010807/remedy-it-service-management/vs/proactivanet#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/164195/1010807/remedy-it-service-management/vs/proactivanet#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"BMC Helix ITSM","description":"BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Helix IT Service Management is the most complete and capable IT service management for your enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/add6bc44-d006-4d7b-abb3-ede873ed78c8.jpeg","url":"https://www.capterra.co.uk/software/164195/remedy-it-service-management","@id":"https://www.capterra.co.uk/software/164195/remedy-it-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":115,"ratingValue":4.1},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"name":"Proactivanet","description":"Proactivanet, ITAM and ITSM Software, is a comprehensive tool for IT asset and service management. It is the optimal combination of agility and power as it covers 100% of your needs with less investment, in very agile implementation times and with less effort.\n\nIt is certified in 13 PinkVERIFY 2011 processes and in ITIL Software Scheme maximum gold level. In addition, Proactivanet has been recognized as a Customers' Choice 2021 according to Gartner Peer Insights' Voice of the Customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5f8af98f-9e9b-454a-ab27-577a81a62c8d.png","url":"https://www.capterra.co.uk/software/1010807/proactivanet","@id":"https://www.capterra.co.uk/software/1010807/proactivanet#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":52,"ratingValue":4.8},"offers":{"price":"1","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.uk/compare/164195/1010807/remedy-it-service-management/vs/proactivanet#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"BMC Helix ITSM vs Proactivanet","position":3,"item":"https://www.capterra.co.uk/compare/164195/1010807/remedy-it-service-management/vs/proactivanet","@type":"ListItem"}]}]}
</script>