---
description: Side-by-side comparison of Hotjar vs SurveySensum. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hotjar vs SurveySensum Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Hotjar \<span\>vs\</span\> SurveySensum](https://www.capterra.co.uk/compare/163516/188833/hotjar/vs/surveysensum)

# Compare Hotjar vs SurveySensum

Canonical: https://www.capterra.co.uk/compare/163516/188833/hotjar/vs/surveysensum

> Detailed comparison between Hotjar and SurveySensum. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | SurveySensum |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 539 | 1 |
| **Starting Price** | US$39.00 | US$3,600.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

### SurveySensum

Teams starting or aligning an existing VOC Program in a growth stage company and/or are fed up with software that makes them do all the manual tasks or is out of their budget.

## Key features

### Hotjar

- Customer Experience Management
- Customisable Templates
- Data Analysis Tools
- Data Import/Export
- Engagement Tracking
- KPI Monitoring
- Mobile Survey
- Monitoring
- Multi-Channel Distribution
- Question Library
- Randomisation
- Real-Time Data
- Reporting/Analytics
- Site Intercept Survey
- Skip Logic
- Survey Builder
- Survey/Poll Management
- URL Customisation
- Video Support
- Visitor Tracking

### SurveySensum

- Customer Experience Management
- Customisable Templates
- Data Analysis Tools
- Data Import/Export
- Mobile Survey
- Multi-Channel Distribution
- Question Library
- Randomisation
- Reporting/Analytics
- Site Intercept Survey
- Skip Logic
- Survey Builder
- URL Customisation

## Links

- [View Hotjar Profile](https://www.capterra.co.uk/software/163516/hotjar)
- [View SurveySensum Profile](https://www.capterra.co.uk/software/188833/surveysensum)
- [View Original Comparison](https://www.capterra.co.uk/compare/163516/188833/hotjar/vs/surveysensum)

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