---
description: Side-by-side comparison of 3CX vs CafeX Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 3CX vs CafeX Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [3CX \<span\>vs\</span\> CafeX Suite](https://www.capterra.co.uk/compare/158704/167318/3cx/vs/live-assist-by-cafex)

# Compare 3CX vs CafeX Suite

Canonical: https://www.capterra.co.uk/compare/158704/167318/3cx/vs/live-assist-by-cafex

> Detailed comparison between 3CX and CafeX Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 3CX | CafeX Suite |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 465 | 2 |
| **Starting Price** | £350.00 | US$49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### 3CX

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

### CafeX Suite

Multiple industries including financial services, retail, and manufacturing and hospitality.  Targeted roles include leaders in CRM and Customer Care, VP of Customer Support, IT VPs and CIOs.

## Key features

### 3CX

- API
- Access Controls/Permissions
- Alerts/Escalation
- Call Recording
- Call Reporting
- Chat/Messaging
- Communication Management
- Customisable Branding
- Drag & Drop
- File Transfer
- Live Chat
- Meeting Management
- On-Demand Recording
- Queue Management
- Real-time Consumer-facing Chat
- Screen Sharing
- Transfers/Routing
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing

### CafeX Suite

- API
- Access Controls/Permissions
- Alerts/Escalation
- Call Recording
- Call Reporting
- Chat/Messaging
- Communication Management
- Customisable Branding
- Drag & Drop
- File Transfer
- Live Chat
- Meeting Management
- On-Demand Recording
- Queue Management
- Real-time Consumer-facing Chat
- Screen Sharing
- Transfers/Routing
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing

## Links

- [View 3CX Profile](https://www.capterra.co.uk/software/158704/3cx)
- [View CafeX Suite Profile](https://www.capterra.co.uk/software/167318/live-assist-by-cafex)
- [View Original Comparison](https://www.capterra.co.uk/compare/158704/167318/3cx/vs/live-assist-by-cafex)

-----

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