---
description: Side-by-side comparison of 3CX vs Amazon Connect. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 3CX vs Amazon Connect Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [3CX \<span\>vs\</span\> Amazon Connect](https://www.capterra.co.uk/compare/158704/1017140/3cx/vs/amazon-connect)

# Compare 3CX vs Amazon Connect

Canonical: https://www.capterra.co.uk/compare/158704/1017140/3cx/vs/amazon-connect

> Detailed comparison between 3CX and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 3CX | Amazon Connect |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 465 | 93 |
| **Starting Price** | £350.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### 3CX

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

### Amazon Connect

Contact centers, customer service departments, call centers, and customer support operations.

## Key features

### 3CX

- API
- Activity Tracking
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Dashboard
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Predictive Dialer
- Real-Time Monitoring
- Reporting/Analytics
- VoIP Connection
- Voice Mail

### Amazon Connect

- API
- Activity Tracking
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Dashboard
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Predictive Dialer
- Real-Time Monitoring
- Reporting/Analytics
- VoIP Connection
- Voice Mail

## Links

- [View 3CX Profile](https://www.capterra.co.uk/software/158704/3cx)
- [View Amazon Connect Profile](https://www.capterra.co.uk/software/1017140/amazon-connect)
- [View Original Comparison](https://www.capterra.co.uk/compare/158704/1017140/3cx/vs/amazon-connect)

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