---
description: Side-by-side comparison of UVdesk vs Zammad. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: UVdesk vs Zammad Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [UVdesk \<span\>vs\</span\> Zammad](https://www.capterra.co.uk/compare/158346/207587/uvdesk/vs/zammad)

# Compare UVdesk vs Zammad

Canonical: https://www.capterra.co.uk/compare/158346/207587/uvdesk/vs/zammad

> Detailed comparison between UVdesk and Zammad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | UVdesk | Zammad |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 24 | 7 |
| **Starting Price** | US$11.00 | US$5.80 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### UVdesk

The help desk software has found its significant value in various industries like Real-Estate, hospitality, E-commerce, Insurance etc and it is a great tool for SME's for lending support to the users.

### Zammad

Zammad can be used in any industry for either external communication (e.g. customer service) or internal correspondence (e.g. IT support).

## Key features

### UVdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Zammad

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Customisable Branding
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View UVdesk Profile](https://www.capterra.co.uk/software/158346/uvdesk)
- [View Zammad Profile](https://www.capterra.co.uk/software/207587/zammad)
- [View Original Comparison](https://www.capterra.co.uk/compare/158346/207587/uvdesk/vs/zammad)

-----

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