---
description: Side-by-side comparison of Freshchat vs Verloop. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat vs Verloop Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat \<span\>vs\</span\> Verloop](https://www.capterra.co.uk/compare/158117/172660/freshchat/vs/verloop)

# Compare Freshchat vs Verloop

Canonical: https://www.capterra.co.uk/compare/158117/172660/freshchat/vs/verloop

> Detailed comparison between Freshchat and Verloop. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | Verloop |
| **Overall rating** | 4.1/5 | 4.7/5 |
| **Total Reviews** | 115 | 10 |
| **Starting Price** | ₹1,799.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Documentation | In Person, Webinars, Documentation, Videos |

## Best for

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

### Verloop

Verloop.io helps E-commerce, Banking and Financial Services, Travel, Real Estate, Logistics, Insurance, Foodtech, EdTech and Telecom industries to automate their support functions.

## Key features

### Freshchat

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customer Communication
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Query Suggestions
- Real-time Conversations
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Verloop

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customer Communication
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Query Suggestions
- Real-time Conversations
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Freshchat Profile](https://www.capterra.co.uk/software/158117/freshchat)
- [View Verloop Profile](https://www.capterra.co.uk/software/172660/verloop)
- [View Original Comparison](https://www.capterra.co.uk/compare/158117/172660/freshchat/vs/verloop)

-----

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