---
description: Side-by-side comparison of Freshchat vs Kindly. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat vs Kindly Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat \<span\>vs\</span\> Kindly](https://www.capterra.co.uk/compare/158117/1021096/freshchat/vs/kindly)

# Compare Freshchat vs Kindly

Canonical: https://www.capterra.co.uk/compare/158117/1021096/freshchat/vs/kindly

> Detailed comparison between Freshchat and Kindly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | Kindly |
| **Overall rating** | 4.1/5 | 4.0/5 |
| **Total Reviews** | 115 | 2 |
| **Starting Price** | ₹1,799.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

### Kindly

Kindly is used all across the world and in every industry. From mid-market to enterprise, companies such as Norwegian Air, Helly Hansen, and Hertz utilize the Kindly platform.

## Key features

### Freshchat

- AI/Machine Learning
- API
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customisable Branding
- Intent Recognition
- Language Detection
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Pre-Configured Bot
- Real-Time Monitoring
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback

### Kindly

- AI/Machine Learning
- API
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customisable Branding
- Intent Recognition
- Language Detection
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Pre-Configured Bot
- Real-Time Monitoring
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback

## Links

- [View Freshchat Profile](https://www.capterra.co.uk/software/158117/freshchat)
- [View Kindly Profile](https://www.capterra.co.uk/software/1021096/kindly)
- [View Original Comparison](https://www.capterra.co.uk/compare/158117/1021096/freshchat/vs/kindly)

-----

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