---
description: Side-by-side comparison of Steam-connect vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Steam-connect vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Steam-connect \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/158092/164283/steam-connect/vs/zendesk)

# Compare Steam-connect vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/158092/164283/steam-connect/vs/zendesk

> Detailed comparison between Steam-connect and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Steam-connect | Zendesk Suite |
| **Overall rating** | 4.9/5 | 4.4/5 |
| **Total Reviews** | 9 | 4072 |
| **Starting Price** | €129.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Steam-connect

A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Steam-connect

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Zendesk Suite

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Steam-connect Profile](https://www.capterra.co.uk/software/158092/steam-connect)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/158092/164283/steam-connect/vs/zendesk)

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