---
description: Side-by-side comparison of Pega CRM vs SAP Customer Experience. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pega CRM vs SAP Customer Experience Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Pega CRM \<span\>vs\</span\> SAP Customer Experience](https://www.capterra.co.uk/compare/157/77372/pega-crm/vs/sap-crm)

# Compare Pega CRM vs SAP Customer Experience

Canonical: https://www.capterra.co.uk/compare/157/77372/pega-crm/vs/sap-crm

> Detailed comparison between Pega CRM and SAP Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Pega CRM | SAP Customer Experience |
| **Overall rating** | 3.9/5 | 4.3/5 |
| **Total Reviews** | 13 | 245 |
| **Starting Price** | US$90.00 | US$58.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Pega CRM

Enterprise businesses across a variety of industries.

### SAP Customer Experience

Marketing, sales and customer service teams in any size organization.

## Key features

### Pega CRM

- CRM
- Contact Management
- Customer Database
- Email Management
- For Insurance Industry
- Interaction Tracking
- Knowledge Base Management
- Lead Management
- Live Chat
- Mobile Access
- Monitoring
- Referral Tracking
- Reporting/Analytics
- Sales Pipeline Management
- Support Ticket Management

### SAP Customer Experience

- CRM
- Campaign Planning
- Channel Management
- Client Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Email Management
- For Insurance Industry
- For Startups
- Interaction Tracking
- Knowledge Base Management
- Lead Management
- Live Chat
- Mobile Access
- Reporting/Analytics
- Sales Pipeline Management
- Support Ticket Management

## Links

- [View Pega CRM Profile](https://www.capterra.co.uk/software/157/pega-crm)
- [View SAP Customer Experience Profile](https://www.capterra.co.uk/software/77372/sap-crm)
- [View Original Comparison](https://www.capterra.co.uk/compare/157/77372/pega-crm/vs/sap-crm)

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