---
description: Side-by-side comparison of Pega CRM vs Bitrix24. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pega CRM vs Bitrix24 Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Pega CRM \<span\>vs\</span\> Bitrix24](https://www.capterra.co.uk/compare/157/113540/pega-crm/vs/bitrix24)

# Compare Pega CRM vs Bitrix24

Canonical: https://www.capterra.co.uk/compare/157/113540/pega-crm/vs/bitrix24

> Detailed comparison between Pega CRM and Bitrix24. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Pega CRM | Bitrix24 |
| **Overall rating** | 3.9/5 | 4.2/5 |
| **Total Reviews** | 13 | 993 |
| **Starting Price** | US$90.00 | £69.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Pega CRM

Enterprise businesses across a variety of industries.

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

## Key features

### Pega CRM

- Alerts/Escalation
- CRM
- Contact Management
- Customer Database
- Email Management
- Email Marketing
- For Insurance Industry
- Internal Chat Integration
- Knowledge Base Management
- Lead Management
- Live Chat
- Mobile Access
- Monitoring
- Referral Tracking
- Reporting/Analytics
- Sales Pipeline Management
- Segmentation
- Self Service Portal
- Support Ticket Management
- Workflow Management

### Bitrix24

- Alerts/Escalation
- CRM
- Contact Management
- Customer Database
- Email Management
- Email Marketing
- For Insurance Industry
- Internal Chat Integration
- Knowledge Base Management
- Lead Management
- Live Chat
- Mobile Access
- Monitoring
- Referral Tracking
- Reporting/Analytics
- Sales Pipeline Management
- Segmentation
- Self Service Portal
- Support Ticket Management
- Workflow Management

## Links

- [View Pega CRM Profile](https://www.capterra.co.uk/software/157/pega-crm)
- [View Bitrix24 Profile](https://www.capterra.co.uk/software/113540/bitrix24)
- [View Original Comparison](https://www.capterra.co.uk/compare/157/113540/pega-crm/vs/bitrix24)

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