---
description: Side-by-side comparison of Gladly vs Milvus. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gladly vs Milvus Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Gladly \<span\>vs\</span\> Milvus](https://www.capterra.co.uk/compare/156723/202528/gladly/vs/milvus)

# Compare Gladly vs Milvus

Canonical: https://www.capterra.co.uk/compare/156723/202528/gladly/vs/milvus

> Detailed comparison between Gladly and Milvus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Milvus |
| **Overall rating** | 4.8/5 | 4.8/5 |
| **Total Reviews** | 139 | 298 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Milvus

Small to large companies that want to be proactive and deliver the best customer service to their final clients.

## Key features

### Gladly

- API
- Alerts/Escalation
- Call Centre Management
- Chat/Messaging
- Chatbot
- Customisable Branding
- Dashboard
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### Milvus

- API
- Alerts/Escalation
- Call Centre Management
- Chat/Messaging
- Chatbot
- Customisable Branding
- Dashboard
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

## Links

- [View Gladly Profile](https://www.capterra.co.uk/software/156723/gladly)
- [View Milvus Profile](https://www.capterra.co.uk/software/202528/milvus)
- [View Original Comparison](https://www.capterra.co.uk/compare/156723/202528/gladly/vs/milvus)

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